FAQs
Q: What is Ruh Perfumes?
A: Ruh Perfumes is a premium brand offering 100% natural essential oils and attars, crafted to provide authentic, chemical-free fragrances that enhance daily rituals and promote well-being.
Q: What makes Ruh Perfumes unique?
A: Ruh combines over 45 years of family expertise in perfumery with modern innovation. We source the finest ingredients and maintain a commitment to purity, sustainability, and crafting soulful fragrances.
Product Information
Q: Are Ruh products 100% natural?
A: Yes, all our products are made from pure, natural ingredients without any chemical additives or synthetic components.
Q: What types of fragrances do you offer?
A: We specialize in a variety of essential oils and attars, including Mitti (earthy rain-soaked aroma), Ruh Gulab (rose), Dahn al Oud (oud), Khus (vetiver), Motia (jasmine), and Sandalwood.
Q: Are your oils suitable for sensitive skin?
A: Our oils are natural and free from harsh chemicals, making them gentle for most skin types. However, we recommend a patch test before application to ensure suitability.
Usage and Benefits
Q: How do I use Ruh essential oils?
A: Ruh essential oils can be applied on pulse points, used in diffusers, or blended with carrier oils for a calming and aromatic experience.
Q: What are the benefits of using Ruh products?
A: Our oils enhance mood, promote relaxation, boost confidence, and offer cooling or grounding properties, depending on the fragrance.
Shipping and Orders
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times will depend on your location.
Q: How long will it take for my order to arrive?
A: Domestic orders typically arrive within 5-7 business days, while international orders may take 7-15 business days, depending on customs.
Q: Can I track my order?
A: Yes, a tracking number will be provided once your order is dispatched.
Returns and Refunds
Q: What is your return policy?
A: We do not offer refunds unless the product is damaged during shipping or incorrect. In such cases, please contact us through our Returns and Claims form with the necessary details.
Q: How do I report a damaged or incorrect product?
A: Please fill out our Returns and Claims Form [link], including photos of the product and packaging for verification.
Sustainability
Q: Are your products sustainably sourced?
A: Yes, we prioritise sustainability and ethical sourcing in every stage of our production process, ensuring minimal impact on the environment.
Q: Are Ruh products cruelty-free?
A: Absolutely. We do not test on animals, and our products are 100% cruelty-free.
Contact Us
Q: How can I get in touch with Ruh ?
A: You can reach us via email at info@attarbyruh.com, or through our Contact Us page.
Ruh is more than a brand—it is a commitment to purity and refinement. Designed for those who value simplicity and elegance, our oils offer a luxurious connection to nature, enriching moments of meditation, relaxation, and daily living with the essence of true craftsmanship.